Contact MyNetFone


How can we help?


Contact MyNetFone sales

Enquire about our plans and products



Request technical support for your home phone or internet

Having issues? Get technical support



Contact MyNetFone billing and accounts

Discuss your MyNetFone bill or account status




Request to relocate your MyNetFone internet service

Relocate your phone and internet services



Provide your feedback - complains and compliments

Lodge a complaint or provide feedback



Track your order with MyNetFone

Track the status of your hardware order



 Cancel your MyNetFone phone or internet services

Cancel your service


Residential Support

Residential support contact



Business support

Business support contact




Call us for free




 Check voicemail
Account top-up
Customer service

Check your MyNetFone voicemail box, update your voicemail message and setup voicemail options.


Add extra credit to your account over the phone. (Visa, Mastercard and AMEX only).


Experiencing issues? Contact our technical support or accounts and billing teams.

Operating hours

Mon - Fri 8am to 8pm AET
Sat - Sun 8am - 6pm AET



Note: Free calls from your MyNetFone service only



Authorised Representative

Ever had the inconvenience of calling up to find out you weren’t authorised? This is in an effort to protect the privacy of the account holder. Account specific details (whether financial or technical) can only be provided to the account holder, or an authorised representative. However, if your not authorised, we can still provide general information (like the information that is easily found on our website) to you.

Speak to the account holder and ask them to nominate you as an Authorised Representative on their account. The account holder can call us on 181, or +61 2 8008 8000. After we have asked them a few security questions we will assist them in adding you as an authorised representative on their account. Please make sure that you have provided your contact details (email, mobile, landline, etc) to the account holder before they call as we will be asking for them.