Residential Customer Enquiries and Support

If you would like to learn more about what MyNetFone can do for you, or need technical support to resolve a set-up or device issue, please don't hesitate to contact us.


Call our friendly Customer Service Centre on:

1300 731 048

or +61 2 8008 8000

or 181 (Free call from your MyNetFone service)

Our Customer Service Center is open (Australian EST): 

  • Mon to Fri from 8am to 8pm
  • Sat and Sun from 8am to 6pm



Sales & General Enquiries

To find out more about MyNetFone VoIP, NBN and DSL services, please submit an online enquiry here.


Technical Support

If you are having trouble with setting up your service, or device-related issues, please submit an online support request here.


Accounts & Billing Enquiries

If you are requiring information on your MyNetFone account or have a billing enquiry please submit an online enquiry here



Cancellations & Relocations

For service Cancellations or Relocations requests, please click here.

Happy with our service and want to share your story? You're very welcome to leave a Testimonial here!

Existing Customers

You can also dial one of the following FREE numbers from your MyNetFone service:

Free service numbers

FREE call to check your voice mail box and set-up voice mail options
151 FREE call to top-up your account using your Visa, Mastercard or AMEX over the phone
181 FREE call to our customer service team