Residential Support

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Frequently Asked Questions




Network Status

Network status



Still need help? Contact us!

Our Customer Service Center is open between 8am to 8pm Australian EST from Monday to Friday, and 8am to 6pm Saturday and Sunday.




Residential Support

Call us

1300 731 048

+612 8008 8000

If you have a hearing or speech impairment,
you can contact us by using the National Relay Service.

Enquire online

Enquire online

VoIP support

DSL & NBN support



Existing Customers

You can dial one of the following FREE numbers from your MyNetFone VoIP Phone service:

Free service numbers for MyNetFone VoIP Phone service

FREE call to check your voice mail box and set-up voice mail options
151 FREE call to top-up your account using your Visa, Mastercard or AMEX over the phone
181 FREE call to our customer service team

Authorised Representatives

Ever had the inconvenience of calling up to find out you weren’t authorised? This is in an effort to protect the privacy of the account holder. Account specific details (whether financial or technical) can only be provided to the account holder, or an authorised representative. However, if your not authorised, we can still provide general information (like the information that is easily found on our website) to you.

If you are an account holder would like to nominate an Authorised Representative on your account, please call us on 181, or +61 2 8008 8000. After we have asked you a few security questions we will assist you in adding an authorised representative on your account. Please make sure that you have their contact details (email, mobile, landline, etc) ready before you call.


International Call Cap

Wanted to have the freedom to make more calls to international destinations? Click here to download the form and send back to us.

Cancellations & Relocations 

For service Cancellation or Relocation requests, please click here.