Network Status Updates

If you are experiencing any technical difficulties, please check our network status updates below to see if there are any issues which may be affecting your service.

If there are no reported issues, you can either try our troubleshooting matrix, read our manuals and guides, or call our friendly customer service team on 1300 731 048 (Weekdays 8AM - 10PM AET and Weekends 9AM-5PM AET).

To keep up with our latest updates, please follow us on Facebook.

Unscheduled Maintenance

1. Event ID: 1301054
  Status: Resolved
  Start Date/Time: 31/08/2021, 12:30:00
  End Date/Time: 31/08/2021, 14:05:00

We are currently experiencing issues causing disruptions to below services. We are currently investigating this issue and apologise for any inconvenience.

  • VOIP Services


Please see below for any upcoming scheduled maintenance updates or known network issues. If you are experiencing problems that are not reported here, please contact us.

 Scheduled Maintenance

MyNetFone will be conducting scheduled network maintenance during the following timeframe:

 Start Date/Time: 12-02-2021 22:00 AEDT

 -End Date/Time: 12-02-2021 23:59 AEDT

Impacts: Scheduled network maintenance work will take place within the above time-frame, during which the following service(s) may be intermittently unavailable:

·         MNF Global access
·         MNF Automated Attendant, TOD
·       MNF Conference
·         MNF Voicemail
·         MNF CLI Overstamping
·         MNF Special Number Call Collection
·         MNF International Number Call Collection
·         MNF Meet Me Conference
·         MNF managed SIP TRUNK
·         MNF NZ DID Call Collection
·         MNF Customer Portal
·         MNF SMS
·         MNF Local Number Call Collection
·        ​MNF NZ DID Call Collection

MyNetFone apologises for any inconvenience that these conducts may cause.

 Important Notices

  • NETGEAR Devices

Please be advised that if you are experiencing difficulties with your Netgear devices (not able to get dial tone), please download this Netgear guide and follow the instructions. If this doesnt resolve your issue, please call our Support Team on 1300 731 048.

  • Owners of FRITZBOX BYO Devices

If you have an AVM FRITZ!BOX as a BYO device on MyNetFone services, please be aware that these devices have been recently the target of unathorised use and access.
AVM have released new firmware which address security concerns with older firmware. MyNetFone encourage all our BYO customers that have this device to update their firmware.
Instructions on how to do this are available on AVM's Website:


Start Date/Time: 16/05/2017, 00:00 AM
End Date/Time: 16/05/2017, 02:00AM
Impacts: MyNetFone Traditional ADSL2+ Customer in VIC
Start Date/Time: 23/09/2014, 2:00AM
End Date/Time: 23/09/2014, 3:00AM
Planned Maintenance :the upstream carrier will be taking the service down between 00:00 and 02:00 for upto 30 minutes. This outage is needed to assist in working towards a permanent fix for the issue. Thank you for your patience