Residential Support for DSL & NBN Internet

Having issues setting-up your modem? Do you need a hand to get started with the MyNetFone DSL internet service? 

You are welcome to contact our friendly Customer Service Centre on 1300 731 048 or +61 2 8008 8000.

Our Customer Service Center is open between 8am to 8pm AEST from Monday to Friday, and 8am to 6pm Saturday and Sunday.

Remote Support

The 'MyNetFone Remote Support' App is the stress-free way to resolve any Account or Device settings issues. Simply setup the app on your computer, call our Support Team and they will be able to remotely login and do the work for you while talking you through it over the phone - no need for you to fiddle with the My Account Portal or your device settings. Find out more about Remote Support.

Online Support Request for DSL & NBN Services

Fill out the online support request form below and one of our team will respond as soon as possible during our operating hours.

Please complete all fields indicated with an asterisk (*) to enable us to efficiently respond to your request. Also, try to provide as much information as possible - the more we know about your request the better we can assist you.

MyNetFone treats all enquiries as confidential and we respect your privacy. No information will be used other than for the purpose of this enquiry.

We collect your personal information which may be used to identify you, to supply products and services and for other purposes as outlined in our Privacy Policy. We may require your contact number or email address to contact you about your enquiry or provide you information about products and services or where applicable your account with us. Please ensure that the information you enter is accurate and up to date.